Removing Defamatory Reviews from Yelp: One Internet Lawyer’s Perspective

Removing Defamatory Reviews from Yelp: One Internet Lawyer’s Perspective

Removing defamatory or libelous statements from Yelp is always challenging. If you are a business with Yelp reviews, you know how important those reviews and customer comments can be. If one customer posts false statements of fact as part of their Yelp review, that could constitute defamation libel. Because the internet is permanent, that Yelp review, which contains lies or false statements, could cost you money down the line.
As an internet lawyer specializing in internet defamation issues, we have to understand how various platforms and websites handle defamation and libel by third party customers, patients, clients, and even sometimes competitors who are pretending to be someone else. The good news is that with Yelp, a user can change or modify their review. This gives you the possibility of having that review, which contains defamatory statements, edited. It is critical that you understand that the very first communication that you have with the person that posted the review will be Exhibit A in any legal proceeding. We always recommend you allow a defamation lawyer who specializes in internet issues, and especially removal of reviews from Yelp, to send that first communication. Once a customer, patient, or client gets it in their head that “they are right”, changing their mind becomes incredibly difficult. You want the first threat letter or communication to hit the mark.
If you want to remove bad reviews from Yelp, you need to act fast and you need to do it right the first time. Contact a Yelp review attorney for more information.

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