Click on the ‘Download’ link to download a pdf flow chart that shows how Airbnb says it applied its COVID ECP.
The download pdf is preferred and has more information. However, below are screenshots that show how the policy was supposed to work. In some cases, Airbnb erroneously provided a refund under the COVID ECP. In these cases, Airbnb owes you the host the money it erroneously refunded in violation of your cancellation policy.